Frequently Asked Questions
Everything you need to know about our artisanal roasts and delivery.
How fresh is the coffee when it arrives?
We roast in small batches daily. Every bag is stamped with its roast date, and we aim to ship within 24-48 hours of roasting to ensure you receive the freshest beans possible.
Do you offer pre-ground coffee or only whole beans?
We offer both. You can select 'Whole Bean' or choose a specific grind size tailored for Espresso, Pour Over, French Press, or AeroPress on each product page.
How should I store my JAVA coffee beans?
Keep your coffee in a cool, dark place inside an airtight container. Our bags come with a one-way valve and resealable zipper, which are perfect for maintaining freshness for up to 4 weeks after opening.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Most orders arrive within 3-5 business days. Free shipping is available on all orders over $50.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or the quality is not up to standard, please contact us and we will make it right.
Is your coffee ethically sourced?
Yes, we prioritize Direct Trade relationships. This ensures that farmers are paid significantly above Fair Trade premiums and that we maintain full traceability for every bean we roast.